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Frequently Asked Questions

How do I know if my phone needs unlocking?

If your cell phone only works with your current service provider or when you insert a SIM card from another network you may see any of the following messages:

  • Enter Subsidy Code
  • Enter Subsidy Password
  • Enter SIM Unlock Code (Simlock)
  • Contact Service Provider
  • Insert Correct SIM Card
  • Wrong SIM Card
  • Incorrect SIM Card
  • Phone Restricted
  • Can't Undo Restriction
  • Locked Return For Service
  • Enter Unlock Code
  • Enter Special Code

Why is my mobile phone locked?

When you buy a cell phone it will be offered at a discounted price by the cellular network. They "lock" your handset to their network in order to tie you in to their service and recouperate their costs. This means that you cannot use the SIM card of another network, and if you try to do so the phone will display "Phone Restricted", "Contact Service Provider", "Enter Unlock Code" or a similar message. Unlocking the phone removes this lock, allowing you to use your Cell Phone on any GSM wireless network anywhere in the world.

Why should I unlock my cell?

  • Use your preferred network provider.
  • Increasing the resale value of your mobile phone by up to 200%.
  • Save money when abroad, by using cheap local SIM cards rather than expensive roaming tariffs.
  • Use both your work and personal SIM card in your unlocked cell phone - no need to carry two phones again.
  • Get the best value tariffs by swapping SIM cards to take advantage of the latest offers.
  • Fast and easy. Instructions are free. Unlocking itself takes 1-3 minutes.
  • Very easy, no technical experience necessary.
  • Unlock codes are safe and do not void your mobiles warranty.
  • Unlocking is a one-time event. It works for the life of your mobile phone.

How does the remote unlocking work?

We supply an unlock code for cell based on the unique IMEI number. The code is entered using the phones keypad requiring no technical knowledge.

What does IMEI mean?

The International Mobile Equipment Identity or IMEI is a 15 digit serial number unique to every GSM cell phone. Just as the IMEI number is unique all unlock codes are unique to that IMEI number and the IMEI number will be required to obtain the unlock code.

How do I find the IMEI#?

Just type *#06# into your phone to obtain the unique 15 digit IMEI number. It can also be found printed on the back of the phone underneath the battery.

Is cable and software required?

No software or cable is required at all. This is a much safer method of unlocking your phone.

Is it guaranteed to work?

Removing the network restriction on your mobile with unlocking codes is the safest and fastest way to unlock a cell phone. There is absolutely no risk of damaging your phone. Most vendors supply a money back guarantee, but always check with the vendor before purchase.